Privacy Policy

Privacy Policy

At Clickfloor.uk, we are committed to respecting and protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your information. By using our website or services, you agree to the practices described in this policy.

1. Who We Are

1. Who is Clickfloor.uk?

Clickfloor.uk is a UK-based flooring retailer offering a wide range of flooring products. If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us at:

Clickfloor.uk

Address: 1101 Kew Eye, Ealing Road Brentford, Middlesex, TW8 OGA

Number: +44 7466959594

Email: [email protected]

2. What Information We Collect

We collect personal data that you provide directly to us when you:

  • Make a Purchase or Request a Quote: Name, billing and delivery address, email, phone number, and payment details.
  • Create an Account: Username, password, and contact details.
  • Contact Customer Service: Any personal details you include when communicating via phone, email, or live chat.
  • Request Samples or Brochures: Contact information and delivery details.
  • Subscribe to Newsletters: Name and email address.

We may also collect certain information automatically:

  • Usage Data: Pages visited, time spent on pages, and navigation paths.
  • Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your personal data to:

  • Fulfil Orders & Provide Services: Process payments, arrange deliveries, and send order confirmations.
  • Communicate with You: Respond to inquiries, provide customer support, and send product updates or promotional materials (with your consent).
  • Improve Our Website & Services: Analyse usage patterns, enhance user experience, and develop new products or services.
  • Legal & Compliance: Prevent fraud, maintain security, and comply with applicable laws and regulations.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • Contractual Necessity: To fulfil orders, process payments, and provide requested services.
  • Consent: Where required by law (e.g., for marketing communications). You may withdraw your consent at any time.
  • Legitimate Interests: To improve our services, enhance website performance, and prevent fraudulent activity.
  • Legal Obligations: To comply with applicable laws, regulations, and legal requests.

5. How We Share Your Information

We may share your data with:

  • Service Providers: Trusted partners who help us process payments, deliver goods, host our website, or provide customer support.
  • Professional Advisors: Accountants, lawyers, or auditors who advise on our business operations.
  • Legal Authorities: If required by law, we may disclose personal data to government authorities or law enforcement.

We require all third parties to respect the security of your data and process it according to the law. We do not sell or rent your personal information to third parties.

6. International Transfers

If we transfer your personal data outside of the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once data is no longer needed, we securely delete or anonymised it.

8. Your Rights

Under UK and EU data protection laws, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Rectify Inaccuracies: Correct any incomplete or inaccurate personal information.
  • Erase Your Data: Request deletion of your personal data when it’s no longer necessary for the purposes collected.
  • Restrict Processing: Ask us to limit the way we process your information.
  • Data Portability: Receive your personal data in a structured, commonly used format to transfer it to another service provider.
  • Object to Processing: Object to the processing of your data for certain purposes, such as direct marketing.
  • Withdraw Consent: If we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at the details provided above. We will respond within the timeframes required by law. If you’re not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website performance, and deliver relevant advertising. For more information on how we use cookies, please see our separate Cookies Policy.

10. Security

We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. Despite our best efforts, no security measures are entirely fool proof. We encourage you to keep your account details secure.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email. Your continued use of our services following any update indicates your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us. We value your privacy and are committed to ensuring that your data is processed responsibly, securely, and in compliance with all relevant laws and regulations.

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