FAQ

Welcome to the Click Floor UK FAQ page. We’ve compiled answers to our most commonly asked questions to help guide you through selecting, purchasing, and caring for your new flooring. If you don’t find what you’re looking for, our friendly customer support team is always ready to assist.

General Questions

1. Who is Clickfloor.uk?

We’re a UK-based flooring specialist offering a wide range of high-quality products—from solid and engineered wood to parquet, vinyl, and laminate. Our mission is to make the process of choosing and installing new flooring simple, enjoyable, and stress-free.

2. Why choose Clickfloor.uk for my flooring needs?

We carefully select our products for quality, durability, and style. Our team offers expert advice, responsive customer service, and competitive pricing, including our Price Match Promise. Plus, we make the entire process—from browsing to delivery—as smooth as possible.

Products & Ordering

1. How do I choose the right type of flooring for my space?

Consider your room’s purpose, foot traffic, desired aesthetic, and budget. For high-traffic areas, a durable vinyl or laminate might be best. For classic elegance, solid or engineered wood is ideal. If you’re unsure, our experts are here to help you pick the perfect match.

2. Can I order samples?

Yes! We encourage ordering samples to see the colour, texture, and finish in person. Simply contact us or check our website’s sample ordering options to request yours.

3. How do I place an order?

Browse our website, add your chosen flooring to the cart, and proceed to checkout. If you have questions or prefer to order by phone, our customer service team is happy to help.

4. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure online payment methods. All transactions are processed through encrypted, trusted platforms to ensure the safety of your information.

Delivery

1. How long does delivery take?

Most in-stock items arrive within [number of days]*. Exact delivery times depend on the product and availability. Check individual product pages or contact us for more accurate estimates.

2. How much does delivery cost?

Standard delivery starts at £* per order. We may offer express or Saturday delivery options for an additional fee. For detailed costs, please refer to our [Delivery Information] page or get in touch with our team.

3. Can I track my order?

Yes. Once your order is dispatched, we’ll send tracking details. You can follow its progress online or contact us if you have any questions.

4. Do you deliver overseas?

Currently, we primarily deliver within the UK. If you’re interested in international delivery, please contact us to discuss possibilities.

Price Match Promise

1. What is your Price Match Promise?

If you find the exact same flooring product at a lower price from another UK-based retailer, we’ll match that price. Our goal is to ensure you always get the best value at Clickfloor.uk.

2. How do I request a price match?

Contact us with details, such as a link or a written quote from the other retailer. We’ll verify the information and match the price once confirmed.

Returns & Refunds

1. What is your returns policy?

We offer a 30-day hassle-free return policy. If you’re not fully satisfied with your flooring, simply contact us within 30 days of delivery, and we’ll guide you through the return process.

2. Will I receive a full refund?

If the flooring is returned in its original condition, unused, and in the original packaging, we’ll issue a full refund (excluding delivery charges, unless the product is faulty or incorrect).

3. What if my order arrives damaged or faulty?

Contact us as soon as possible. We’ll arrange for a replacement, repair, or refund—at no additional cost—if your flooring arrives damaged, defective, or not as described.

Trade Discounts

1. Do you offer trade discounts?

Yes. Our Trade Discount program is designed for flooring professionals, builders, interior designers, and property developers. Register with us, and once approved, you’ll enjoy exclusive pricing and dedicated support.

2. How do I apply for a trade account?

Contact our team via phone or email with your business details. After verifying your trade status, we’ll set up your account and provide access to discounted pricing and priority assistance.

Installation & Maintenance

1. Do you offer installation services?

We don’t currently offer installation services directly. However, we can recommend professional installers in your area and provide guidance on proper installation techniques.

2. How do I maintain my new flooring?

Maintenance depends on the flooring type. Generally, keep the surface clean, avoid excessive moisture, and use manufacturer-approved cleaners. We’re happy to provide detailed care advice for your specific product.

3. Can I install underfloor heating beneath my flooring?

Many of our engineered wood and certain vinyl or laminate products are compatible with underfloor heating. Check product specifications or ask our team for guidance.

Still Have Questions?

If you haven’t found the answer you’re looking for, our friendly team is here to help. Contact us via phone 020 3026 9594 or email [email protected], and we’ll provide the information and support you need to make your flooring project a success. At Clickfloor.uk, your satisfaction is our top priority.

Faq

FAQ