Return Policy
1. Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Products must be in their original, unused condition with all packaging intact.
2. Non-Returnable Items
- Custom or made-to-order items are non-returnable unless defective.
- Clearance or sale items may not be eligible for returns.
3. Return Process
- Contact us via email at [email protected] to initiate a return.
- Provide your order number and reason for the return.
- We will issue a return authorization and instructions.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method as we are not responsible for lost returns.
5. Refunds
- Refunds are processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method.
- Original shipping costs are non-refundable.
6. Damaged or Defective Items
- If you receive a damaged or defective item, notify us within 48 hours of delivery.
- Provide photos of the damage or defect for evaluation.
- We will arrange for a replacement or refund, including shipping costs.
7. Exchanges
Exchanges are subject to product availability. Follow the return process and place a new order for the desired item.
8. Contact
For any return-related inquiries, contact us at:
Email: [email protected]
Phone: 020 3026 9594
Address:1101 Kew Eye Apartments Ealing Road Brentford TW8 0GA
