Return And Refund Policy

Return Policy

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Products must be in their original, unused condition with all packaging intact.

2. Non-Returnable Items

  • Custom or made-to-order items are non-returnable unless defective.
  • Clearance or sale items may not be eligible for returns.

3. Return Process

  • Contact us via email at [email protected] to initiate a return.
  • Provide your order number and reason for the return.
  • We will issue a return authorization and instructions.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method as we are not responsible for lost returns.

5. Refunds

  • Refunds are processed within 14 days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Original shipping costs are non-refundable.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, notify us within 48 hours of delivery.
  • Provide photos of the damage or defect for evaluation.
  • We will arrange for a replacement or refund, including shipping costs.

7. Exchanges

Exchanges are subject to product availability. Follow the return process and place a new order for the desired item.

8. Contact

For any return-related inquiries, contact us at:

Email: [email protected]

Phone: 020 3026 9594

Address:1101 Kew Eye Apartments Ealing Road Brentford TW8 0GA

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